Return & Refund Policy

Last updated: August 22, 2026

We want your Seriva order to feel considered from the first fitting to delivery. If something is not right, contact us at clientservices.seriva@gmail.com within 14 days of delivery.

Eligibility

• Items must be unworn, unwashed, unaltered, free from fragrance or deodorant marks, and returned with original tags and packaging.
• For hygiene reasons, panties, bodysuits, and intimate bottoms can only be accepted when all original hygiene protection, tags, and packaging are intact.
• Final sale items, gift cards, and items marked non-returnable cannot be returned unless required by law.

How to request a return

Email clientservices.seriva@gmail.com with your order number, item, and reason. Please do not send items back before receiving return instructions.

Refunds

After we receive and inspect an eligible return, refunds are issued to the original payment method. Shipping fees and duties are not refundable unless required by law or the return is due to our error.

Damaged or incorrect items

Contact us within 7 days of delivery with photos of the item, packaging, and order details. We will help with a replacement, store credit, or refund where appropriate.

Exchanges

Because sizes and colors sell separately, the fastest way to secure another size is to place a new order after your return is approved.

This policy does not limit any statutory consumer rights that apply in your country or region.