Seriva FAQ

Are Seriva products normal lingerie?

Yes. Seriva sells premium intimate apparel with refined lace, soft mesh, and gift-ready presentation. Our brand direction is elegant, clean, and non-explicit.

Do the product photos represent the real items?

Yes. Product pages are built around real Seriva SKUs and supplier product details. When we use styled or lifestyle images, we keep the product shape, color family, and visible design details aligned with the actual item. Please check each product page for the most accurate color, sizing, and style information.

Will every order include a gift box?

Not every item includes a rigid gift box yet. Gift-box presentation is being prepared for selected pieces, and eligible products will be marked clearly on the product page. Current orders ship with discreet outer packaging and careful handling.

How do I choose my size?

Product options show the US/UK band first, with the EU product size in parentheses. Example: 32B (EU 70B). Please review the Size Guide before ordering, and contact us if you are between sizes.

Is the outside packaging discreet?

Yes. Orders ship in discreet outer packaging without obvious product descriptions or lingerie wording on the outside.

How long does shipping take?

Standard shipping usually takes 7-14 business days. Express shipping may take 3-5 business days where available. Timing can vary by destination and carrier conditions.

Can I return an item?

Return requests are accepted within 14 days of delivery for eligible items. Products must be unworn, unwashed, unused, and with original tags attached. For hygiene reasons, panties and opened intimate items may be final sale unless defective or incorrect.